Thank you for choosing PETITE Hobbies. By placing a pre-order for an item currently located abroad, you acknowledge and agree to the following terms and conditions.

1. Payment Terms

60% Advance Payment

To secure your pre-order, a minimum advance payment of 60% of the total product value is required at the time of purchase.

Currency

All transactions are processed in Bangladeshi Taka (BDT).

Prices are fixed at the time the order is placed. PETITE Hobbies is not responsible for exchange rate fluctuations, bank conversion charges, or currency-related adjustments imposed by financial institutions.

2. Estimated Arrival Times (ETA)

Estimated Timeline

All Estimated Time of Arrival (ETA) dates are provided based on information received from our international suppliers and logistics partners.

No Delivery Guarantee

While we strive to meet estimated delivery dates, delays may occur due to:

• Manufacturing delays
• International shipping schedules
• Port congestion
• Customs clearance procedures
• Global logistics disruptions

PETITE Hobbies cannot guarantee exact delivery dates. Such delays do not automatically qualify an order for cancellation or refund.

3. International Logistics & Customs

Import Duties & Taxes

The pre-order price generally includes the product cost and standard import-related expenses.

However, if extraordinary customs duties, government-imposed levies, regulatory fees, or unforeseen import charges arise upon entry into Bangladesh, customers may be required to pay the additional amount before final delivery.

Transit Risks

PETITE Hobbies carefully packages all products for maximum protection.

We are not responsible for minor cosmetic wear, dents, scratches, or imperfections to the manufacturer’s outer packaging that may occur during international transportation, provided the actual product remains intact and undamaged.

4. Cancellation & Refund Policy

Non-Refundable Deposits

Pre-orders are considered a commitment to purchase.

If a customer cancels a pre-order before the item has been dispatched by the international supplier, PETITE Hobbies may offer store credit at its discretion, subject to a 10%–15% restocking and processing fee.

Orders Already Shipped

Once a pre-order item has been processed and shipped from the international supplier, the order becomes non-cancellable and non-refundable.

Manufacturer Allocation Changes

In rare circumstances, manufacturers may reduce or cancel allocations.

If PETITE Hobbies is unable to fulfill your pre-order due to supplier allocation shortages, you will be entitled to a full refund of all payments made for that item.

5. Order Updates

PETITE Hobbies will provide periodic updates regarding your pre-order whenever new information becomes available from suppliers, manufacturers, or shipping partners.

Customers may also contact our support team at any time for the latest status of their pre-order.

Contact Information

If you have any questions regarding our Pre-Order Policy, please contact us.

Email: info@petitehobbies.com